The US Congress passed the Fair Credit Billing Act in 1975 to ensure your bank or credit card processor cannot hold you liable for more than $50 which were fraudulent charges made to your credit card. Malibu Shirts will though reimburse you the $50 if you can prove from the documentation from your credit card provider's corporate policy that they do not reimburse for the initial $50 which was involved with fraudulent activity related to your Malibu Shirts, Inc. purchase. If you have any questions please email [email protected] or please call us (818) 865-8945 Monday through Friday 10am to 5pm Pacific Time.
We accept three online payment options which are Visa, Mastercard and American Express. If you have any questions or problems with your transaction, please call Malibu Shirts, Inc. headquarters at (818) 865-8945. Your item(s) is shipped only after the credit card transaction is authorized by your credit card's financial institution. Orders can only be placed online using these types of credit cards and all you need to do is follow the simple steps of our product ordering process in the specified screens for the different product categories. All of the Malibu Shirts, Inc. product line is not available on the website. If you need assistance placing an online order, please call us at 818-865-8945 from 10 AM to 5 PM, Pacific Time, excluding holidays. If you would like to place a phone order, please call our Waikiki Beach Walk location at (808) 923-0306.
We will normally ship your order within two business days. We only ship Monday through Friday before 4pm Pacific Time (not including holidays). We subject all orders to credit verification prior to shipment. We screen orders for potential fraudulent activity. As soon as we ship your package, we will email you the tracking number. We use USPS priority mail,USPS Parcel Select (standard), and UPS SurePost for our shipments.
We strictly base our sales tax charges on the state tax laws of the state where your order is shipped. If you have any questions about your sales tax, please email us at [email protected]. We will only charge applicable state and local sales taxes for website customers from Hawaii and California based on the internet tax laws. All other website customers which reside in the other 48 states are not charged a sales tax.
In-Stores & Online Returns & Exchanges
Our customers can return product which they are not satisfied with up to 30 days from the shipment date or the date of in-store purchase.
As for product which was purchased in one of our stores, you must return the product back to our corporate office for your refund or exchange. You must present the item and your receipt. We cannot process a refund without a receipt. In terms of online purchases, you can return product to the corporate office. Malibushirts.com also does not refund shipping fees. Please give us a call at (818) 865-8945 if you have questions about returning an item. We will though refund all shipping expenses if Malibu Shirts shipped the incorrect items or for product which was damaged in transit to the destination. We do require you to provide the documentation of your packing slip as your receipt for the website purchase. Your refund or credit will take approximately 14 business days and please refer to your credit card statement to ensure proper credit was given to your account.
29399 Agoura Road, Suite 109
Agoura Hills, CA 91301
*When sending returns or exchanges, please send to attention "Customer Service."
Canceling an Online Order
Please email [email protected] with the order number within 24 hours of placing your order. Our customer service team will then cancel your order and you will be given a full refund. An email will be sent confirming the cancelation and the refund.