Call or send us an email containing your order number and your requested modification to the order. If able to make the requested change we certainly will.

The sooner we know about any changes, the easier it will be for us to adjust your order and make it work for you!

Submit a cancellation request by emailing or calling.

Unusual customer activity may result in your account being flagged for review.

By using this site you agree to our terms of service.

An order is confirmed once you receive a shipping confirmation via email.

It's possible it may end up in your spam or another folder. If this is the case ensure customerservice@malibushirts.com is an approved contact to receive all order updates.

Every order is subject to review once placed and is confirmed once tracking has been assigned.

Orders process Monday - Friday | Shipping within 5 business days.

Once your order ships, you will receive an order confirmation email containing carrier tracking information.

U.S. Orders

Allow 24 business hours once order confirmation is received for domestic carriers to update with an estimated delivery date.

- USA Expedited Air | Offered for the contiguous US states; Service utilizes UPS 2nd Day Air. UPS does not deliver to PO boxes.

- USA Ground | Offered for all US states & territories; Utilizes UPS Ground, FedEx Ground, USPS Ground Advantage, USPS Priority, or equivalent service.

Once a tracking number is assigned shipping fees are non-refundable.

International Orders

DHL is the most expedited service offered for international shipping, being picked up next business day once processed.

Depending on carrier service selected at checkout you will receive an estimated delivery date 72 business hours once shipped. International delivery service options at checkout included different levels of tracking, select the level of tracking you wish to have.

International customers are recommended to include Package Protection with their purchase to ensure delivery of an order should it encounter delivery issues with international or last mile carries.

Non-DHL services are processed through our carrier partner before export via USPS and delivered by last mile national carriers, these services may receive estimated delivery dates up to 96 hours after Malibu Shirts processes them through our facility. All shipping updates will arrive via email or your selected tracking service app.

Shipping rates at checkout are calculated based on your order and address. These rates are final and can not be adjusted by Malibu Shirts. Once an order ships shipping fees are non-refundable.

*Malibu Shirts receives the same tracking information provided by the carrier.

If you’ve purchased Guide Package Protection file a claim here.

Guide covers lost, stolen, & damaged orders.

Didn't purchase shipping insurance? If the carrier marks your order as delivered you must file a claim with them. Malibu Shirts may work with a carrier once the claim has been opened by you, the customer.

Shipping Policy

Initiate a return or exchange by emailing customerservice@malibushirts.com

- Help our team by messaging us from the email used to place the order or include your Order Number and Full Name on the order in your initial message.

- Sale items are final sale and cannot be returned.

- We are only able to process exchanges or returns with History Tags attached.

We monitor returns and orders to identify any patterns of unusual activity.

If we identify an unusual pattern, the customer’s profile may be flagged for suspicious activity. Malibu Shirts reserves the right to take the following actions:

• Refuse service or future orders.
• Deny the ability to return or exchange future purchases.
• Require the customer to cover return/exchange shipping costs.

We appreciate your understanding as we work to ensure equitable service for all our valued customers. For questions or clarifications, please contact our Customer Service team.

Refund Policy

Malibu Shirts and its carrier partners actively monitor global shipping routes. Below, if any, will be current updates that may impact parcels.

Domestic - U.S.

Storms

Due to severe weather and flooding in Arkansas, Tennessee, Missouri, Kentucky, Illinois, Indiana, and Ohio, there may be impact to the delivery of mail and packages.

Please allow additional time for final delivery of your item.

Click For USPS Service Alerts

Click For UPS Service Alerts

International

CANADA

Negotiations are continuing between Canada Post and the Canadian Union of Postal Workers (CUPW), but recent statements from both sides suggest they are still far apart, causing many to fear another strike could be in the near future. 

Advised by industry contacts that the union has the legal right to strike on May 22nd and the gut feeling is that it is highly likely the union will strike then.

Click here for more information.

GREECE

A one-day strike in Athens, Greece, on Wednesday, April 9, 2025, has delayed international and domestic mail collection and delivery. 

Please expect delays.

Click here for more information.

ITALY

Mail and parcel deliveries are expected to be delayed due to a national strike in Italy on April 11th.

Additionally, Italy's designated operator, Poste Italiane, has advised that, owing to technical issues, it has not been receiving EDI messages and EMSEVT events transmitted to some of its mailboxes since March 22, 2025. 

Missing messages and events have slowly been reaching its systems since Friday, April 4th; however, there are still blockages, for reasons yet to be determined. Processing of items originating outside the European Union has been suspended since April 4th to prevent the risk of losing Import One-Stop Shop information included in the ITMATT.

Processing will be restarted as soon as possible, but delays are to be expected.

Click here for more information.

Click For USPS International Services

Click For DHL Service Disruptions

Due to international embargoes, all volumes to the following destinations will be rejected.

• Iran
• North Korea
• Somalia
• Sudan
• Syria

*Last updated Saturday, April 12; 11:38am PST

All regular-priced purchases made between November 15 and December 31 are eligible for a 45-day return period from the date of purchase. However, items purchased during a sale or promotion are not eligible for returns, as per our policy.