+1 (805) 388-2833

Customer Support Hours

Monday - Friday 9 AM - 5 PM PST

Closed major holidays and weekends

Store Hours

Frequently Asked Questions

Have a quick question? Recently placed an order and wish to edit it? Call us +1(805) 388-2833

Custom request or inquiry? Email us

Address updates can be requested by calling, chatting, or emailing us by submitting the contact form below.

Please review your information before you checkout.

Send a request if we are able to make the requested change we certainly will.

Submit a cancellation request by emailing, calling, or starting a chat.

DISCLAIMER: Abuse of cancellations deemed as unusual activity may lead to account suspension or from future cancellations. By using this site you agree to our terms of service, review our
terms of use.

The order is confirmed once you receive a shipping confirmation email. Please check your spam inbox. Every order is subject to review.

Orders are processed Monday – Friday and shipped within 5 business days.

Once your order ships, you will receive a shipping confirmation email with tracking information.

US Orders

Allow 24-48 business hours once shipping confirmation is delivered for domestic carriers to update with an estimated delivery date.

International orders

Depending on service selected at checkout will get an estimated delivery date 72 business hours once shipped. International delivery service options at checkout included different levels of tracking, select the level of tracking you wish to have.

*Malibu Shirts receives the same tracking information you do.

Contact within 24-48 hours of delivery. We ask you to provide detailed images of the product(s) in question along with the packing/invoice slip.

If you purchased Route Package Protection file directly with them here.

Login to your Malibu Shirts Account page to submit return request or Send a refund request email through the contact form below.

Include order number, reason for return, and confirm that the product is unwashed, unworn, with history tags attached to the product.

Malibu Shirts does not offer refunds for in-store purchases.

Contact Us