Send us an email containing your order number and your requested modification to the order. If we are able to make the requested change we certainly will.

The sooner we know the easier it is for us to make it work.

Submit a cancellation request by emailing or calling.

Abuse of cancellations deemed as unusual activity may lead to account suspension or from future cancellations.

By using this site you agree to our terms of service.

An order is confirmed once you receive a shipping confirmation via email.

Check all your inbox's as it's possible it may end up in your spam or another folder. If this is the case ensure customerservice@malibushirts.com is an approved contact to receive all order updates.

Every order is subject to review once placed and is confirmed once tracking has been assigned.

Orders process Monday thru Friday and ship within 5 business days.

Once your order ships, you will receive an order confirmation email containing tracking information.

U.S. Orders

Allow 24 business hours once order confirmation is received for domestic carriers to update with an estimated delivery date.

International orders

Depending on carrier service selected at checkout you will receive an estimated delivery date 72 business hours once shipped. International delivery service options at checkout included different levels of tracking, select the level of tracking you wish to have.

International customers are recommended to include Package Protection with their purchase to ensure delivery of an order should it encounter delivery issues with international or last mile carries.

DHL is the most expedited service offered for international shipping, being picked up next business day once processed.

Shipping rates at checkout are calculated based on your order and address. These rates are final and can not be adjusted by Malibu Shirts.

*Malibu Shirts receives the same tracking information provided by the carrier.

If you’ve purchased Guide Package Protection file a claim here.

Guide covers lost, stolen, & damaged orders.

Didn't purchase shipping insurance? If the delivery carrier marks your order as delivered you must file a claim with them. Malibu Shirts will work with the carrier once the claim has been opened by you, the customer.

Shipping Policy

Initiate a return or exchange by emailing customerservice@malibushirts.com

If your order was placed under a different email from the one you reach out to Malibu Shirts Customer Service with please include both your order number as well as First & Last Name used to place the order to help us efficiently handle your request.

Sale items are final sale and cannot be returned.

We keep an eye out for unusual return patterns and may review customer profiles to ensure secure and fair use of our policies.

** An exchange or return can only be processed with History Tags attached.

Refund Policy

Malibu Shirts and its carrier partners actively monitor global shipping routes. Below, if any, will be current updates that may impact parcels.

Domestic

No major active weather disruptions.

USPS Service Alerts- here

UPS Service Alerts - here

International

CANADA

Dec 17th - Canada Post will restart operations today and begin the process of safely ramping up and stabilizing operations across Canada. They are communicating that stabilizing operations will take time.

They will start working through current volumes in their network and clearing up all the backlogs first and they will not accept new commercial volumes until Thursday, December 19.

Canada Post continues, that as new volumes are accepted, mail and parcels will be secured and delivered on a first-in, first-out basis and that delivery delays should be expected through the remainder of 2024 and into January 2025.

Finally, Canada Post will not accept mail and parcels from international postal services until Monday, December 23.

https://about.usps.com/newsroom/service-alerts/international/

*Last updated Monday, Dec 17; 11:00am PST

All regular-priced purchases made between November 15 and December 31 are eligible for a 45-day return period from the date of purchase. However, items purchased during a sale or promotion are not eligible for returns, as per our policy.