SHIPPING & RETURNS

ONLINE RETURNS

  • ENJOY FREE RETURN SHIPPING ON ALL US ORDERS.

  • RETURNS AND EXCHANGES ARE ACCEPTED WITHIN 30 DAYS OF SHIPMENT DATE. 
  • PRODUCTS MUST BE UNWORN, UNWASHED, WITH TAGS STILL ATTACHED TO BE ACCEPTED.
  • PLEASE ALLOW UP TO TWO BILLING CYCLES FOR REFUNDS TO APPEAR ON YOUR CREDIT CARD STATEMENT. 
  • ORIGINAL SHIPPING AND HANDLING FEES ARE NONREFUNDABLE.
  • ITEMS INCLUDED IN A SALE OR PROMOTION CANNOT BE EXCHANGED OR RETURNED.
  • YOU MUST NOTIFY US WITHIN 7 DAYS OF ANY ISSUES WITH THE ITEMS YOU RECEIVED.
  • CLAIMS FOR ITEMS DAMAGED UPON RECEIPT MUST INCLUDE CLEAR PHOTOS OF THE DAMAGED PRODUCTS. 

*IN ANY RETURN OR EXCHANGE THE RETURNS & EXCHANGES FORM MUST BE INCLUDED IN YOUR RETURN PACKAGE.

Any questions or concerns email customerservice@malibushirts.com.

DISCLAIMER

Frequent returns or unusual patterns/activities will be flagged in our system.

If we notice that our return policy is being abused, we may cancel or refuse future orders and cancellation requests. Please review our terms of use.

International Returns:

IF FOR ANY REASON YOU ARE NOT SATISFIED WITH YOUR PURCHASE, PLEASE FILL OUT THE RETURN FORM AND SHIP THE PRODUCTS(S) BACK FOR A REFUND OR EXCHANGE. ITEMS MUST BE UNWORN, UNWASHED, WITH THEIR TAGS ATTACHED.

Please Note:

ALL INTERNATIONAL SHIPPING CHARGES ASSOCIATED WITH RETURNS OR EXCHANGES ARE THE CUSTOMER'S RESPONSIBILITY. ORIGINAL SHIPPING & TAXES PAID BY YOU ARE NOT REIMBURSABLE. 

 

ALL ONLINE RETURNS AND EXCHANGES MUST BE MAILED TO THE FOLLOWING ADDRESS:

Malibu Shirts

ATTN: CUSTOMER SERVICE

4760 Calle Quetzal

Camarillo, CA 93012

*A restocking fee of 6% will apply to returned orders at the discretion of Malibu Shirts learn more at Terms of Service.  

ORDERS

  • ORDERS CAN TAKE 5 BUSINESS DAYS TO PROCESS AND PACK. THIS TIME IS SEPERATE FROM THE SHIPPING TIME. 
  • TO ENSURE DELIVERY OF YOUR ORDER PLEASE INPUT INFORMATION AND ADDRESS IN ENGLISH.
  • PLEASE ENSURE ALL YOUR INFORMATION IS CORRECT BEFORE PLACING YOUR ORDER.
  • WE ARE NOT RESPONSIBLE FOR ANY MISTAKE IN THE ADDRESSEE YOU INPUT.
  • YOU MUST ENTER YOUR SHIPPING AND BILLING ADDRESS IN ENGLISH TO ENSURE DELIVERY OF YOUR ORDER.
  • IF YOU HAVE ANY QUESTIONS OR CONCERNS EMAIL CUSTOMERSERVICE@MALIBUSHIRTS.COM

 

ROUTE SHIPPING PROTECTION

We have partnered with Route Shipping Protection, to provide our customers peace of mind, knowing their order is protected should it become lost, stolen, or damaged while in transit.

WHAT DOES ROUTE SHIPPING PROTECTION PROVIDE

Route shipping protection, when purchased at checkout will provide reimbursement of the full amount paid for the affected order including shipping for a covered loss, when a valid claim is filed.

HOW DO I FILE A CLAIM FOR MY PROTECTED ORDER

If you purchased Route Shipping Protection with your order, and you experience an issue with delivery of your order, please file your claim HERE.

HOW DO I KNOW IF AN ISSUE IS COVERED

Orders that experience one of the following losses are covered by Route Shipping Protection: Stolen, Lost, or Damaged.

Delivered, missing (stolen) items:

  • 5 - 30 calendar days from the day it’s marked as delivered

Domestic stuck-in-transit (lost) items:

  • 7 - 30 calendar days from the last tracking update
  • Estimated Delivery Date: 2 calendar days after the estimated delivery date has passed when no package has been delivered, and/or no estimated delivery date has been updated

International stuck-in-transit (lost) items:

  •  20 - 30 calendar days from the last tracking update

Damaged items: 

  • 0 - 30 calendar days from the day it’s marked as delivered

 FILE YOUR CLAIM HERE.

SHIPPING

TRACKING

  • YOU WILL RECEIVE AN EMAIL WHEN YOUR ORDER SHIPS WITH A TRACKING NUMBER.
  • IF YOU HAVE NOT RECIEVED A EMAIL WITH A TRACKING NUMBER THAN YOUR ORDER IS STILL PROCESSING AND HAS N0T SHIPPED OUT YET.

U.S. SHIPPING POLICY

IT CAN TAKE UP TO 5 BUSINESS DAYS FOR YOUR ORDER TO BE PROCESSED, PACKED, AND SHIPPED. THE PROCESSING AND PACKING TIME IS SEPARATE FROM THE SHIPPING TIME. THE SHIPPING ESTIMATED TIME IS ADDED ON TOP OF THE PROCESSING TIME.

STANDARD SHIPMENTS WILL SHIP VIA USPS, UPS, DHL OR SIMILAR SERVICE. ORDERS WITH SHIPPING ADDRESSES IN HAWAII, ALASKA, PO BOXES, APO/FO & U.S. TERRITORIES WILL SHIP VIA USPS OR EQUIVALENT SERVICE. YOU WILL RECEIVE A SHIPMENT NOTIFICATION EMAIL WITH TRACKING ONCE YOUR ORDER HAS SHIPPED.

DELIVERY CLAIMS

IF YOU ARE EXPERIENCING A NON-DELIVERY OR YOUR TRACKING INFORMATION STATES THAT YOUR PACKAGE WAS DELIVERED BY THE CARRIER BUT YOU HAVE NOT RECEIVED IT; YOU MUST CONTACT THE CARRIER WHO DELIVERED YOUR PACKAGE WITHIN 7 DAYS TO FILE A CLAIM.

  • MALIBU SHIRTS DOES NOT HOLD RESPONSIBILITY FOR PACKAGES THAT HAVE BEEN REPORTED AS DELIVERED BY THE CARRIER. WE DO NOT ISSUE REFUNDS OR CREDITS FOR PACKAGES THAT THE CARRIER CONFIRMS AS BEING DELIVERED.
  •  WE WILL WORK WITH THE CARRIER ON THE CLAIM BUT YOU MUST FIRST MAKE THE CLAIM WITH THE CARRIER. PLEASE NOTE: CLAIMS CAN TAKE UP TO 30 DAYS TO COMPLETE (DEPENDING ON THE SHIPPING CARRIER USED),

MALIBU SHIRTS IS NOT RESPONSIBLE FOR POSTAL SERVICE DELAYS AND WILL NOT REFUND SHIPPING COST DUE TO DELAYS.

HAWAII, ALASKA, PO BOXES, APO/FPO & U.S TERRITORIES

WE ACCEPT ORDERS SHIPPED TO PO BOXES AND APO/FPO OR US TERRITORIES. ORDERS SHIPPED TO THESE ADDRESSES MUST BE SENT VIA USPS OR EQUIVALENT SERVICES.

INTERNATIONAL SHIPPING POLICIES

PLEASE ALLOW UP TO 5 BUSINESS DAYS FOR YOUR ORDER TO BE PROCESSED, PACKED AND SHIPPED. INTERNATIONAL ORDERS ARE SHIPPED VIA USPS, DHL, OR AN EQUIVALENT SERVICE AND ARE TYPICALLY DELIVERED WITHIN 7-14 BUSINESS DAYS FROM THE DATE THAT IT IS SHIPPED, DEPENDING ON YOUR COUNTRY AND SELECTED DELIVERY SERVICE.

CUSTOMS, DUTIES & TAXES

ALL APPLICABLE CUSTOMS AND IMPORT DUTIES, FEES, TAXES ARE THE RESPONSIBILITY OF THE CUSTOMER. WE SHIP YOUR PACKAGES DDU (DUTIES AND TAXES UNPAID), WE DO NOT COLLECT THE VAT, DUTIES AND/OR TAXES AND CANNOT PREDICT WHAT YOUR PARTICULAR CHARGE MAY BE.

IF YOUR ORDER DOES REQUIRE THESE ADDITIONAL CHARGES, THEY MUST BE PAID BY YOU IN ORDER TO CLEAR CUSTOMS. SOME COUNTRIES MAY REQUIRE ADDITIONAL FEES PAID COLLECT ON DELIVERY (COD). THESE FEES ARE PAID TO THE LOCAL CARRIER AND ARE NOT COLLECTED BY MALIBU SHIRTS.

CUSTOMS AUTHORITIES REQUIRE THAT WE STATE THE VALUE OF YOUR ORDER DIRECTLY ON YOUR PACKAGE. CUSTOMS AGENTS HAVE THE RIGHT TO RELEASE OR TO DENY RELEASE OF YOUR PACKAGE, AND IN RARE CASES, THEY MAY DELAY DELIVERY.

IN STORE RETURNS AND EXCHANGES:

ALL PURCHASES ARE FINAL SALE.

PURCHASES MANY ONLY BE EXCHANGED WITH TAGS ATTACHED, UNWASHED AND UNWORN WITHIN 3 DAYS OF PURCHASES. NO REFUNDS OR STORE CREDIT WILL BE ISSUED.

WE ONLY ACCEPT EXCHANGES FOR DAMAGED PRODUCT OUTSIDE THE US WITHIN 10 DAYS OF PURCHASE. PLEASE CONTACT THE STORE WHERE THE ITEM(S) WERE PURCHASED OR EMAIL CUSTOMERSERVICE@MALIBUSHIRTS.COM WITH A PHOTO OF THE PRODUCT AND RECEIPT. INSTRUCTIONS WILL ARRIVE VIA EMAIL IN 3 BUSINESS DAYS. THE CUSTOMER PAYS ALL SHIPPING CHARGES

ALL DISCOUNTED SALES ARE FINAL.

EXCHANGES CANNOT BE MADE ON DISCOUNTED ITEMS.

 

CANCELING AN ONLINE ORDER

PLEASE EMAIL CUSTOMERSERVICE@MALIBUSHIRTS.COM WITH THE ORDER NUMBER WITHIN 24 HOURS OF PLACING YOUR ORDER. OUR CUSTOMER SERVICE TEAM WILL THEN CANCEL YOUR ORDER AND YOU WILL BE GIVEN A FULL REFUND. AN EMAIL WILL BE SENT CONFIRMING THE CANCELLATION AND THE REFUND.